Privacy Policy

Last updated: October 05, 2026

At ReplyCloud, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Telegram bot (@ReplyCloudBOT) and related services.

1. Information We Collect

We collect the following information when you use ReplyCloud:

Data Type	Purpose
Telegram User ID	To identify your account and link services
Telegram Username	For support and admin communication
Instagram Access Token	To send DMs and read comments on your behalf
Instagram Username & User ID	To verify reel ownership
UTR / Payment Reference	To verify your payment
Reel Links & Keywords	To run your automation jobs
DM Logs	For analytics and troubleshooting

2. How We Use Your Information

To provide and maintain our automation service
To process payments and activate subscription plans
To send you important notifications (plan expiry, admin alerts)
To improve our service quality and user experience
To comply with legal obligations

3. Data We Do NOT Collect

            🔒 We never collect or store:
            Your Instagram password
Your Telegram password
Your bank account details
Your card / CVV information
Your private messages on Instagram or Telegram

        

4. How We Store Your Data

Your data is stored on secure servers located in India. We use:

Encrypted database connections (SSL/TLS)
Hashed and salted tokens
Restricted server access (SSH keys only)
Regular security updates

5. Third-Party Services

ReplyCloud uses the following third-party services. By using our bot, you also agree to their privacy policies:

Service	Purpose
Telegram Bot API	Bot functionality
Meta Graph API	Instagram integration
FamPay	Payment processing
Gmail (IMAP)	Payment auto-verification

6. Data Sharing

We do not sell your personal data. We only share information when:

Required by law or legal process
Necessary to protect our rights or safety
You explicitly give us permission

7. Data Retention

We retain your data for as long as your account is active. If you stop using ReplyCloud:

Active users: Data retained for service continuity
Inactive (6+ months): Auto-deleted
On request: Deleted within 7 working days

8. Your Rights

You have the right to:

Access your data stored with us
Correct inaccurate information
Delete your account and data (via bot or @ReplyCloud)
Disconnect your Instagram account anytime
Opt-out of non-essential notifications

9. Cookies & Tracking

ReplyCloud's Telegram bot does not use cookies. The website (replycloud.in) uses minimal cookies only for essential functionality — no third-party tracking or advertising cookies.

10. Children's Privacy

ReplyCloud is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has used our service, contact us immediately.

11. Security Breach Notification

In the unlikely event of a data breach affecting your information, we will:

Notify affected users within 72 hours
Report to relevant authorities as required by law
Take immediate steps to secure the system

12. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of ReplyCloud after changes means you accept the updated policy. Major changes will be notified via the bot.

13. Contact Us

For privacy-related questions, data access requests, or deletion requests:

            ✅ GDPR & Meta Compliance: This policy complies with Meta Platform Terms, Indian IT Act 2000, and GDPR (for EU users).
        

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